HMEDKART Refund & Replacement Policy
Effective Date: 22 January 2025 At HMEDKART, we are committed to delivering genuine and properly packed homeopathic medicines to our customers across India. If you receive a damaged, evaporated, or incorrect medicine, we are here to assist you.
1. 10 -Day Return Policy
We provide a 10-day return/replacement window from the date of delivery. Customers must contact HMEDKART within 7 days of receiving the order if there is an issue with the product, to process a return or replacement request, customers may be required to provide:
- Order ID
- Details of the issue
- Clear photographs/videos of the received product and packaging, where applicable
2. Replacement Conditions
We provide replacement in the following situations:
- Product broken in transit
- If the medicine/product is damaged or broken during transportation, we will arrange a replacement, subject to verification.
- Medicine evaporated. If the medicine has evaporated or the quantity has been significantly affected due to leakage or another transit-related issue, we will provide fresh medicine after verification.
- Wrong medicine received
- If you receive a medicine different from the one ordered, we will arrange a replacement with the correct medicine.
3. Refund Conditions
Where a refund is applicable, HMEDKART will process the refund after verification of the issue. To process the refund, the customer must provide a valid UPI ID/UPI number.
Refunds will generally be processed within 7–10 working days after the required UPI details and other necessary information have been received and the refund has been approved.
4. Cancellation of Prepaid Orders
For prepaid orders cancelled by the customer, the applicable forward shipping and reverse shipping charges will be deducted from the refundable amount. Forward shipment and reverse shipment charges may be different according to customer location. Because shipment charges are different for metro city to metro city, parcel origin city and destination city is same, ex, Delhi to Delhi, Delhi to Banglore, Delhi to Bihar, Delhi to Tamil Nadu, Delhi to Assam, Delhi to Andhra Pradesh, Delhi to Rajasthan, Delhi to Chhatisgarh. If forward shipment charges are Delhi to Tamilnadu is ₹80 reverse shipment charges will be ₹120 for the same if customer didn’t accept the parcel.
The remaining eligible amount will be refunded to the customer after the cancellation is processed.
5. Important Conditions
- Return/replacement requests must be raised within 7 days of delivery.
- Products should preferably be retained in their original packaging until the issue has been resolved.
- Replacement/refund requests are subject to verification.
- Refunds will not be initiated until the required information, including valid UPI details where applicable, has been received.
- Shipping charges may be deducted where applicable, particularly in the case of customer-initiated cancellation of prepaid orders.
6. How to Request a Return, Replacement or Refund
Please contact HMEDKART Customer Support with your Order ID and details of the issue. Our team will review your request and guide you through the applicable process.
HMEDKART Your Trusted Homeopathic Medicine Portal 🌿 Your Health | Our Priority ❤️🩹
For refund support you may initiate conversation at hmedkart@gmail.com or use WhatsApp/Calling to +91-9431295012
For free shipping on prepaid orders
We offer our customer free shipping on all prepaid orders, this offer is applied on ordered medicine value of ₹300 and above.